Shipping & Returns

Shipping

COVID-19 UPDATE:
Due to recent events, ALL customers will enjoy free shipping on every single order every single time. Please trust that we take extra special care to make sure your orders are prepared in a clean, sanitary environment. Along with our new safety precautions, individual items in any particular order may be packaged and shipped separately arriving at different times


Depending on the destination of the package, customs, holidays, and other delays, shipping times can vary. On average to the United States, Canada, The European Union, Asia, and Australia, a package can take 7-20 days to arrive from the date of shipment. Other countries may see similar or slightly longer average shipping time. Around half the time is spent reaching the destination, while the other half is spent being routed to the proper facilities before making it to the customer in the destination country. 

Inquiries pertaining to shipment of specific items to specific countries should be forwarded to SpunkTrunksNYC@gmail.com

All items are packaged and billed discreetly for your privacy. 

 


Returns
Our policy lasts 30 business days. If 30 business days have gone by since the arrival of your items, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at SpunkTrunksNYC@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at SpunkTrunksNYC@gmail.com and send your item to the return address listed on your package.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Return Shipping
To return your product, you should mail your product to the return address listed on your package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.



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